Agenda & Training

The Cortera Global Customer Conference 2010 features training, multiple tracks, one-on-one consultations and inspiring keynotes. There is something for everyone.

“Cortera’s annual event is unlike any other conference in our industry.  I always leave energized with the new things I’ve learned.”
- John Pomilio, Vice President, Customer Financial Services, XTRA Lease

Download Detailed Agenda (.pdf) updated 10/7/10

Monday, October 25th Early Registration

• 5:00 PM – 6:30 PM: Early registration (Conference Center Lobby)
• 7:00 PM: Cortera Steering Committee Dinner

Tuesday, October 26th General Sessions & Training: 8:00 AM–5:00 PM

• 8:00 AM: Breakfast and Registration (Garden Room Foyer)
• 9:00 AM – 12:00 PM eCredit Software Training Sessions (Two tracks – Optional)
  • Credit: Credit Training Sessions (Salons I & II)
  • Collections: Collections Training Sessions (Salon VIII)
• 12:00 PM – 1:00 PM: Lunch (Magnolia Courtyard)
• 1:30 PM: General Sessions (Garden Room)
  • Welcome & Conference Kickoff
  • Keynotes
• 6:30 PM: Welcome Reception (Cascata Courtyard)

Wednesday, October 27th General Sessions & Workshops: 8:00 AM–5:00 PM

• 7:30 AM: Breakfast (Garden Room Foyer)
• 8:00 AM – 12:00 PM: General Sessions (Garden Room)
• 12:00 PM – 1:00 PM: Lunch (Magnolia Courtyard)
• 1:00 PM – 5:00 PM Best Practice Workshops (Three tracks)
  • Credit: Credit Best Practice Sessions (Salons I & II)
  • Customer Management: Customer Management Best Practice Sessions (Salon VIII)
  • Collections: Collections Best Practice Sessions(Salon VI)
• 6:30 PM: Meet in the Conference Center Lobby for a short ride to Wish Restaurant on Miami Beach

Thursday, October 28th Closing Remarks, One-on-One Consultations & Open Forum: 9:00 AM – 11:30 AM

• 8:30 AM: Breakfast (Garden Room II)
• 9:00 AM – 11:30 AM: One-on-One Consultations (Salon VIII)
• 9:00 AM: Closing Remarks (Garden Room)
• 9:15 AM: User Group Open Forum (Garden Room II)
• 11:30 AM: Adjourn (Garden Room II)