Continental Flies High with Scoring Automation from Cortera

"Cortera has given us increased access to better information and has helped ensure that credit decisions are issued quickly and consistently." Pam Demasi, Supervisor, Credit & Collections

Challenge

• Pull data from a variety of data sources
• Replace the basic credit score/MS Excel spreadsheet for financial ratios and approval of accounts
• Eliminate inconsistencies in the commercial customer account scoring process and create new efficiencies

Solution

• Implement Cortera’s eCredit software to centralize all customer account information, create an electronic credit file and establish a consistent, effective method for scoring new and existing accounts
• Information from several bureaus, including Cortera, are centralized and automated according to Continental’s credit polices

Results

• Continental was able to consolidate two distinct accounts receivable systems; each feeds customer account and aging information into the Cortera solution.
• One centralized “paperless customer file” houses all customer information and eliminates the need to toggle from one system to another
• A consistent credit scoring process
• Eliminated many of the judgmental factors that exist between multiple analysts and ensured that the same decision is issued across all analysts