"Cortera's technology and information are very strong, but what really distinguished Cortera was that I knew their people understood credit."
John Pomilio, Vice President, Customer Financial Services
Challenge
Consolidate customer information from two accounts receivable systems to create one web-based centralized credit file
Eliminate inconsistencies in the commercial customer account scoring process and create new efficiencies
Gain a better view of customer exposure
Lower information costs
Solution
Implement Cortera’s eCredit web-based credit automation and portfolio management solution to automate most credit decisions using the most up-to-date information from multiple providers
Workflow automation to assign exceptions
Cortera credit reports and scores
Business hierarchy information from Cortera to roll-up exposure and credit lines
Results
Near-instantaneous credit request response rates
24 hours a day, 7 days a week availability – managers need only a laptop and a connection to the web to access customer credit data
Credit requests received directly from a branch have been reduced to less than one minute
Information costs reduced by 60 percent
50 percent decrease in over-credit limit accounts
“A Tremendous ROI”: break even on the Cortera investment within the first year
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